Office Hours and Service Fees

• Sage Center is available to schedule appointments on weekdays between 8:00 a.m. and 8:00 p.m.  
• Sage Center accepts credit card payments through a HIPAA-compliant payment processing app called IvyPay. Please check with your therapist regarding their accepted methods of payment and payment policy.
• Sage Center clinicians who do not provide services under insurance or managed care plans will gladly provide a receipt that you may file for any out-of-network reimbursement that may be available to you.

​Appointment Cancellations
​Clients are responsible for payment of missed sessions or sessions cancelled with less than 24 hours notice.

Emergencies
Sage Center is not equipped to provide 24-hour emergency service. In non-emergency situations, Sage Center therapists are available via telephone and voicemail. Messages are retrieved and returned within 48 business hours. Messages left on Fridays are returned on the following business day. In the event that you experience a mental health crisis and you cannot reach your therapist by phone, contact 988 or the Georgia Crisis and Access line at 800-715-4225 or National Suicide Prevention Hotline at 1-800-273-8255 (TALK).

If at any time you experience a life-threatening crisis emergency, call 911 immediately.

Confidentiality
Sage Center will not release information that identifies you to anyone without your written permission, with these exceptions:

• Sage Center clinicians may be required to release information necessary to warn or protect a person in imminent danger of being physically harmed.
• Sage Center clinicians may be required to release to a court of law information required by a judge's court order.
• Sage Center clinicians are required to report any information indicating the possibility that a minor or elderly person is being abused or neglected.